RonDell Restoration, Inc.

Arvella Nelson
5 Star
I had a house fire 3/26/2021 and my insurance company recommended Rodell Restoration. I was skeptical at first due to reviews. I went ahead and met with the company and Jeff came out. We spoke about all the repairs that was needed and the length of time to complete the job. I told him about a negative review I read, what I like about Jeff responded back to that customer in details why so many delays he was very transparent in his response. I hired the company, Jeff brought out his team of contractors and Izzy project manager, we went room by room on all the steps and repairs everyone was very understanding to what my needs were and how I want the remodel of my home. We ALL stayed on the same page every step of the process. They clean up behind themselves daily YES, there was delays post COVID, so it took a while to get things ordered and done BUT When My home was ready to move back home 6/15/22. I was EXTREMELY OVERLY SATISFIED AND VERY GRATEFUL FOR ALLOWING RONDELL RESTORATION TO COMPLETE THE WORK ON MY HOME THANKS Jeff and Izzy
Friday 3rd February 2023

Karen S
5 Star
Austin came out to compete an estimate for our insurance claim. He was so efficient and explained everything in detail about what he was doing. Very responsive if we had any questions and excellent customer service.
Monday 28th August 2023

Wesley McCracken
5 Star
My mother passed away and when I brought the realty photographer in to take pictures for the house sale, we opened up the house to find a slab leak...dry wall soaked and hardwood floors ruined! Austin was great in coordinating all of the work that had to be done to get the property back to selling condition. He was in constant communication with myself and the insurance company. They did a great job in the middle of the COVID-19 pandemic! I would highly recommend RonDell Restoration!
Saturday 15th August 2020

Andrea Lambert
2 Star
We have been in a hotel for six weeks, they started the job two weeks ago. The work is unsupervised no foreman on the job. Argumentative, always excuses why they can’t deliver. We had to go out and resource our own flooring, to get the job started. We waited four weeks after picking three of the samples they provided none of them but one was available when it was delivered it was the wrong wood. They damage all the casings in the the doorways corners or the walls when taking up the existing wood floors. They will try to collect money for the work they didn’t do in a law suit! Don’t look at the ratings three weeks ago when we started having problems I looked up their ratings and the only had three stars and a comment on how they didn’t finish a job they started on a church and sued the church for $47,000 for loss of profit. Work they didn’t do. The job was finished by another company for $27,000! Do not sign on the dotted line!! When I mention this to the company, in three weeks they’re ratings are now a ten. They must write they’re own ratings.
Monday 27th April 2020

Jannita Demian
5 Star
SPECIAL NOTE: There are many concerns around safety right now due to COVID, but this team was mindful the entire time. They went above and beyond to wear the proper PPE, sanitize the working areas, and limit the amount of contractors in our home at the same time. --------------------------------------------------------------------------------- Let's face it, this is not the type of business anyone wants to do, but if you find yourself in a situation, as we did, with a total loss due to fire, I promise you there's no one better than Jeff, Izzy, and the team at RonDell. Five STARs is not high enough to represent their quality of work. A friend recommended RonDell and when they showed up within a few hours of my initial call, I knew instantly they were the restoration team for our family. Here are just a few reasons we also recommend them to others. A buffer to the chaos: They will work directly with your insurance agents and keep the other sharks at bay. We had dozens upon dozens of agents calling and showing up not just at the fire site, but also at various family members homes (not even sure how they figure that out) all seeking opportunities to profit from our loss. RonDell took the time to talk us through the journey ahead and did not once push their agenda. They established a great working relationship with our insurance company and were great ambassadors for our needs. Honest and trustworthy: There are soo many decisions that need to be made and they will help guide and direct you in ways that will allow you to save money. Never once did we wonder where our money was going. They provided suggestions that were within our budget and increased the value of our home and things that would make it more comfortable for us in the long run. High quality work: IMPECCABLE. Our home was beautiful before the fire, but now it is a work of art. Not gonna lie, we have high expectations and they exceeded everyone. Their work space was also clean and tidy throughout the experience. Patient and attentive: My dad had A LOT of questions and Jeff and Izzy took time to explain everything in as much detail as we needed and made themselves available any time of the day or day of the week throughout the process. On Time: We had been told by others it would be way more than a year before we were back in our home. Not with this team. Even with initial roadblocks due to insurance investigations and the COVID pandemic as they were completing the project, we were back in less than a year! Without hesitation, we would recommend Jeff, Izzy, and the entire RonDell team to anyone needing home restoration work.
Saturday 25th April 2020